These Terms and Conditions apply to customers located within the Republic of India “Indian Customers” who access the MILOYA.COM website (Website). Please read these terms and conditions carefully before accessing and/or ordering any goods from the Website.
These are the terms and conditions of MILOYA.COM C/O VITYAZ BUSINESS SOLUTIONS PVT LTD? (Miloya.com), which is the company that sells goods to customers on the Website. If you access the Website, and/or place an order for goods, you agree to be bound by these terms and conditions.
MILOYA.COM C/O VITYAZ BUSINESS SOLUTIONS PVT LTD, registered address: WZ241G, Inderpuri, New Delhi, 110012, India, GST Number: 07AAECV6302P1ZZ, CIN: U74999DL2013PTC260326
How to place an order:
- Select the goods you require from the Website and click “Add to cart”;
- Choose the quantity of goods you wish to purchase from Miloya.com (the default will be one (1) unit).
- Review your Cart making sure all specifications such as size, colour and price fit your requirements, then click “CHECKOUT”;
- If you are a new user you will need to enter an email address and create a user name and password. You must keep your username and password confidential as they allow access to your account. To continue setting up an account you will need to enter your personal details, billing address (which must correspond with your payment card address) and delivery address;
- Once you have set up an account, you will be directed to the (shipping confirmation / delivery options) page where you may enter your City and the pin code and the price for the delivery will be shown. Here you can introduce voucher codes, select the type of delivery, and vary delivery and/or billing addresses. If your order will match the minimum requests for Free Delivery, you will be able to choose it.
- You will then proceed to the secure payment page where you may select the payment type and complete your order. Following submission of your order you will be sent an automated order acknowledgement to the email address provided.
By placing an order through the Website, you warrant that you are legally capable of entering into binding contracts.
How the contract for the goods is formed between you and Miloya.com
After placing your order you will receive an automated acknowledgement. Please note that, this does not mean that your order has been accepted. All orders are subject to acceptance by Miloya.com. You will receive an email confirming that Miloya.com has accepted your order when your order has been paid, processed and is ready for delivery.
Once Miloya.com accepts your order, a contract to purchase the goods from Miloya.com takes effect between you and Miloya.com.
The contract to sell goods to you only relates to those goods listed in the confirmation email.
You will not be charged before your order has been processed and is ready for delivery. However, upon receipt of your order, Miloya.com will create an authorization. This will show on your bank statement as a reservation of funds which allocates the money to your order, but this will not be realized until your order has been picked and processed. In the event of us not being able to fulfil your order we will immediately request that your bank cancels the authorization. If the authorization still remains after several days, please, contact your bank to request that they act upon our cancellation of the payment.
A description of the main characteristics of goods can be found on the product pages of the Website.
Prices for goods on the Website appear on the product pages and include all applicable taxes.
Prices and offers may vary and may only be available for limited periods. All prices and offers are subject to availability and may be withdrawn or amended at our discretion.
The Website contains a large number of goods and it is possible that, despite our best efforts, some of the goods listed on the Website may be incorrectly priced. If we discover an error in the price of the goods you have ordered we will inform you as soon as possible. We will give you the option of reconfirming your order at the correct price or cancelling it.
Miloya.com is under no obligation to sell incorrectly priced goods to you at the incorrect price.
Some offers carry a maximum quantity per customer. If this is applicable, this is detailed on the individual offer.
The colour scheme is different from the one on the website. Why is this happening?
All of the equipment used in the preparation of photos for the website is color-coded. In this case, the main error will occur because of how well your monitor is calibrated. Unfortunately, for a normal calibration of the monitor, some knowledge, equipment and programs are required. If you are not sure about your monitor, take a look, how our products look on the other monitor, and then decide on the purchase.
Data protection and privacy
Method of payment
You may pay via PAY U, by debit/credit card or make your bank transfer directly to our account. Please ensure if you are using a credit card that you provide the card holder’s name as it is shown on the card, and the billing address corresponds as it appears on the card statement. Payment will be taken in INR, and if applicable, your card will be charged according to the exchange rate at that time.
Delivery costs are additional to the displayed price (unless specified otherwise) and vary depending on the delivery service you select, the city of delivery and doesn’t depend on quantity/weight of goods ordered.
Delivery charges will be confirmed to you, before your order is accepted.
More info about Payment and Delivery you can see on our Payment and Shipping Policies.
Returns, refunds and exchanges
All info about Miloya.com Return Policy you can see on the page Return Policy.
Events outside our control
Miloya.com will not be liable or responsible for any failure to perform, or delay in performance of any of its obligations to you that is caused by events outside Miloya.com’s reasonable control (a “Force Majeure Event”). A Force Majeure Event includes any act, event, non-happening, omission or accident beyond Miloya.com’s reasonable control and includes (without limitation) the following:
(a) Strikes, lock-outs or other industrial action;
(b) Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;
(c) Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;
(d) Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;
(e) Impossibility of the use of public or private telecommunications networks; or
(f) The acts, decrees, legislation, regulations or restrictions of any government.
In the event of a Force Majeure Event, Miloya.com’s performance is deemed to be suspended for the period that the Force Majeure Event continues, and Miloya.com will have an extension of time for performance for the duration of that period. Miloya.com will use its reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which its obligations to you may be performed despite the Force Majeure Event.
Applicable laws require that some of the information or communications Miloya.com sends to you should be in writing. By accessing the Website, you accept that communication with Miloya.com will be primarily electronic through e-mail or notices posted on the Website. For contractual purposes, by accessing the Website you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that Miloya.com provides to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
Intellectual property rights
Unless otherwise specified the intellectual property rights in the contents of all the pages in this website, are owned or licensed to Miloya.com, or are used with permission from the owner.
The contents of this website may not be copied, reproduced, modified, downloaded or used in any form without our prior written permission.
Our right to vary these Terms and Conditions
Miloya.com reserves the right to revise and amend these terms and conditions from time to time. You will be subject to the terms and conditions that are in force at the time that you order goods from Miloya.com unless:
- any change to these terms and conditions is required to be made by law or governmental authority, in which case the changes may apply to orders previously placed by you; or
- Miloya.com notifies you of any changes to these terms and conditions before it accepts your order, in which case Miloya.com has the right to assume that you have accepted the change to the terms and conditions unless you notify Miloya.com to the contrary within seven (7) working days of receipt by you of the goods.
Governing law and jurisdiction
These terms and conditions shall be subject to Indian law. If you are a consumer in India, you are protected by any overriding mandatory provisions of the law of the country. Nothing in these terms affects your rights as a consumer to rely on such mandatory provisions of local law.
The courts of India shall have exclusive jurisdiction over all claims or disputes (whether contractual or non-contractual) arising in relation to, out of or in connection with these terms and conditions including orders for goods.